At Sculpted Bloom, we take pride in crafting handmade ceramic pieces that bring artistry into your everyday moments. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. This policy outlines the process for returns and refunds. By purchasing from our store, you agree to these terms.
1. Eligibility for Returns
We accept returns under the following conditions:
- Timeframe: Return requests must be initiated within 30 days of delivery.
- Condition: Items must be unused, undamaged, and in their original packaging (including any branded boxes or sleeves). Tags must still be attached if applicable.
- Proof of Purchase: You must provide your order number or receipt.
Non-Returnable Items:
- Customized or personalized items (e.g., engraved mugs or commissioned pieces).
- Items marked as “final sale” during promotions.
- Products damaged due to customer misuse.
2. How to Initiate a Return
Follow these steps to return an item:
- Contact Us: Email support@sculptedbloom.com with your order number, reason for return, and photos of the item.
- Approval: We will review your request and, if eligible, provide a Return Authorization Number and shipping instructions.
- Ship the Item: Mail the product to the address we provide. We recommend using a tracked shipping service.
3. Refund Options
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you may choose:
- Refund to Original Payment Method: Processed within 5–7 business days (depending on your bank/card issuer).
- Store Credit: Receive credit for future purchases, plus a 10% bonus as a thank-you for supporting our small business.
Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
4. Return Shipping Costs
- Customer-Paid Returns: For returns based on preference (e.g., style or size), the customer covers return shipping costs.
- Free Returns: If the return is due to our error (e.g., damaged or incorrect item), we will email you a prepaid shipping label.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- We will offer a full refund (including shipping) or a free replacement.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item:
- Return the original product for a refund.
- Place a new order for the desired item.
7. Processing Time
- Returns: Allow 3–5 business days for us to process returns after delivery.
- Refunds: Refunds are issued within 7 business days of approval.
8. Contact Us
For questions about returns or refunds, reach out to our support team:
- Email: support@sculptedbloom.com
- Response Time: Within 24 business hours.